Frequently Asked Questions

How should I use CRYSTAL™ deodorants for best results?

Apply CRYSTAL deodorants directly after bathing or showering. Doing so prevents the bacteria that causes odor from forming on the skin. The preventive barrier that our deodorant provides works at peak effectiveness when applied to clean skin.

Note: If you do not apply the stick or deodorant stone directly after bathing or showering, be sure to moisten the top of the rock or stick and apply generously to clean skin. CRYSTAL sprays and roll-ons do not need to be moistened, but work best when applied to clean skin.

Will CRYSTAL mineral salt deodorant reduce my sweat?

CRYSTAL is not an antiperspirant. It is a deodorant whose natural mineral salts prevent odor.

Can I use CRYSTAL on other parts of my body?

Since CRYSTAL deodorants are made of mineral salts, they are safe to use just about anywhere on the body. In addition to using on underarms, many of our customers apply to their chests, feet and inner thighs. Be sure to avoid applying to open wounds. Should a rash appear, stop using immediately and contact your doctor.

How long does a CRYSTAL mineral deodorant stick last?

A single Crystal Body Deodorant stick can last up to one year of daily use.

How long does a CRYSTAL Roll-On last?

A single Crystal roll-on will typically last up to four months of daily use.

How long does a CRYSTAL Spray last?

A single Crystal spray will typically last up to four months of daily use, comparable to other sprays on the market.

How long will a single deodorant application prevent body odor?

A single application of a CRYSTAL deodorant should prevent body odor for up to 24 hours.

Is Crystal an antiperspirant?

No. Crystal deodorants are not antiperspirants. Antiperspirants typically contain aluminum chlorohydrate or aluminum zirconium which plug the pores. Deodorants are generally considered cosmetic products because they simply control odor. Antiperspirants, on the other hand, are considered drugs because they affect the body’s physiology.

Is CRYSTAL deodorant safe for infants and toddlers?

Yes. CRYSTAL deodorants are safe for people of all ages.

Is CRYSTAL safe for use by women during pregnancy?

Yes, CRYSTAL deodorants are safe to use during pregnancy.

What are Ammonium Alum and Potassium Alum?

Just because ingredients sound alike, does not mean they function the same. Case in point: Hydrogen Peroxide and Hydrogen Dioxide (water).

There are two main differences between Ammonium Alum and Potassium Alum, and Aluminum Chloride/Chlorohydrate/Zirconium (the toxic aluminums). These latter toxic aluminum compounds react with the chemistry in the skin to form a gel which blocks your sweat ducts and glands and keeps you nice and dry. Instead of forming a pore-blocking gel, Ammonium Alum and Potassium Alum are large molecules of natural minerals that stay on the surface of the skin where it prevents body odor from occurring in the first place.

Is CRYSTAL packaging environmentally responsible?

Yes! CRYSTAL containers labeled with the ECOPAK® symbol are both fully recyclable based on your city's recycling recommendations and disposable in biologically active landfills. Our bottles labeled with the ECOPAK® symbol combine recyclable plastic polymers with a special compound that dramatically speeds up the degradation process while reducing its carbon emissions by 5%. When disposed of in a typical landfill, the packaging will break down in a fraction of the time it takes for conventional plastic.

Are CRYSTAL products tested on animals?

No. CRYSTAL deodorants have never been and never will be tested on animals. We are proud members of both Leaping Bunny and PETA

Return/Refund Policy
If you are not satisfied with your Crystal Deodorant after using the product as directed, we will replace with a different product of your choice, of equal or lesser value, limit one replacement per customer per household.

 

To do so, send your unused portion to: Crystal Customer Experience Team, 1301 Courtesy Road, Louisville CO 80027 along with a note telling us why you were not satisfied. Make sure your full name, address, and email and/or phone number are provided in your replacement request and that they are easily legible. We will contact you once the product is received to help you select a replacement product from our website.

 

If you are requesting a refund, these will take 6-8 weeks for processing. Refunds must be post marked within 30 days of original purchase date and be purchased through an authorized retailer, thecrystal.com or our storefront on Amazon. Return the unused portion along with the original and dated cash receipt with the purchase price circled, along with a note telling us why you are not satisfied. Make sure your full name, address, and email and/or phone number are provided in your note. Please know that products purchased on eBay or unauthorized Amazon retailers will not be accepted. (Limit 1 refund per household). Please send your refund request to the same address as above.

Postage and other related costs of returning the product to us are your responsibility. Refunds will not include sales tax or shipping costs paid to authorized retailers and we cannot accept returns of products that are empty, have been purchased on sale or have been discontinued.

Contact Us

If you have any comments or questions regarding our policies, please email customerservice@thecrystal.com