Frequently Asked Questions

SATISFACTION GUARANTEE

Buy with CONFIDENCE! We love our products and we want you to love them too! If you don’t, let us know and we’ll make it right. You can call us, chat with us online during regular business hours or email us at customerservice@thecrystal.com.

How should I use CRYSTAL™ deodorants for best results?

Apply CRYSTAL deodorants directly after bathing or showering. Doing so prevents the bacteria that causes odor from forming on the skin. The preventive barrier that our deodorant provides works at peak effectiveness when applied to clean skin.

Note: If you do not apply the stick or deodorant stone directly after bathing or showering, be sure to moisten the top of the rock or stick and apply generously to clean skin. CRYSTAL sprays and roll-ons do not need to be moistened, but work best when applied to clean skin.

Will CRYSTAL mineral salt deodorant reduce my sweat?

CRYSTAL is not an antiperspirant. It is a deodorant whose natural mineral salts prevent odor.

Can I use CRYSTAL on other parts of my body?

Since CRYSTAL deodorants are made of mineral salts, they are safe to use just about anywhere on the body. In addition to using on underarms, many of our customers apply to their chests, feet and inner thighs. Be sure to avoid applying to open wounds. Should a rash appear, stop using immediately and contact your doctor.

How long does a CRYSTAL mineral deodorant stick last?

A single Crystal Body Deodorant stick can last up to one year of daily use.

How long does a CRYSTAL Roll-On last?

A single Crystal roll-on will typically last up to four months of daily use.

How long does a CRYSTAL Spray last?

A single Crystal spray will typically last up to four months of daily use, comparable to other sprays on the market.

How long will a single deodorant application prevent body odor?

A single application of a CRYSTAL deodorant should prevent body odor for up to 24 hours.

Is Crystal an antiperspirant?

No. Crystal deodorants are not antiperspirants. Antiperspirants typically contain aluminum chlorohydrate or aluminum zirconium which plug the pores. Deodorants are generally considered cosmetic products because they simply control odor. Antiperspirants, on the other hand, are considered drugs because they affect the body’s physiology.

Is CRYSTAL deodorant safe for infants and toddlers?

Yes. CRYSTAL deodorants are safe for people of all ages.

Is CRYSTAL safe for use by women during pregnancy?

Yes, CRYSTAL deodorants are safe to use during pregnancy.

What are Ammonium Alum and Potassium Alum?

Just because ingredients sound alike, does not mean they function the same. Case in point: Hydrogen Peroxide and Hydrogen Dioxide (water).

There are two main differences between Ammonium Alum and Potassium Alum, and Aluminum Chloride/Chlorohydrate/Zirconium (the toxic aluminums). These latter toxic aluminum compounds react with the chemistry in the skin to form a gel which blocks your sweat ducts and glands and keeps you nice and dry. Instead of forming a pore-blocking gel, Ammonium Alum and Potassium Alum are large molecules of natural minerals that stay on the surface of the skin where it prevents body odor from occurring in the first place.

Is CRYSTAL packaging environmentally responsible?

Yes! CRYSTAL containers labeled with the ECOPAK® symbol are fully recyclable based on your city's recycling recommendations and, as in the case of the Sprays, disposable in biologically active landfills. Our 4 oz spray bottles labeled with the ECOPAK® symbol combine recyclable plastic polymers with a special compound that dramatically speeds up the degradation process while reducing its carbon emissions by 5%. When disposed of in a typical landfill, the packaging will break down in a fraction of the time it takes for conventional plastic.

Are CRYSTAL products tested on animals?

No. CRYSTAL deodorants have never been and never will be tested on animals. We are proud members of both Leaping Bunny and PETA

When will I receive my order?

Most of our packages arrive within 3 – 5 business days of being shipped. You will receive a shipping notification and tracking number immediately once your order is shipped.

Do you ship internationally?
We do not ship outside of the US at this time.
Return/Refund Policy

Your complete satisfaction is important to us. If you would like an exchange or refund, please contact our Customer Service team with the following:

 

  • date of purchase
  • name of the store you purchased or order number if you purchased on our webstore theCrystal.com
  • copy of receipt
  • your full name
  • your email and telephone number
  • name and UPC number of the product you would like to exchange or have refunded

 

Exchanges and/or refunds will only be processed for those products purchased within the past 60 days at authorized retailers, theCrystal.com, or from our Amazon.com store. Purchases made at authorized retailers and Amazon.com will require a valid copy of the store receipt. Please know that products purchased on eBay or unauthorized Amazon retailers will not be accepted.  Please send your refund request to customerservice@thecrystal.com. We can no longer accept refund requests mailed into us via US Postal Service or any other direct-delivery carriers.

Refund requests are responded to or issued within 2-weeks of your request. We are unable to refund sales tax or shipping costs paid to authorized retailers.

Contact Us

If you have any comments or questions regarding our policies, please email customerservice@thecrystal.com